:root {
  --bg: #f4f6f8;
  --surface: #ffffff;
  --surface-2: #f8fafb;
  --surface-3: #eef2f4;
  --text: #17212b;
  --muted: #6b7683;
  --line: #e4e8ec;
  --line-strong: #d7dde2;
  --primary: #1f2937;
  --primary-2: #111827;
  --accent: #12b981;
  --accent-weak: #e8f8f2;
  --blue: #2563eb;
  --blue-weak: #eef4ff;
  --amber: #b7791f;
  --amber-weak: #fff7e6;
  --red: #c24141;
  --red-weak: #fff0f0;
  --purple: #7c3aed;
  --purple-weak: #f3efff;
  --shadow: 0 16px 40px rgba(17, 24, 39, 0.08);
  --shadow-sm: 0 6px 20px rgba(17, 24, 39, 0.06);
  --radius: 14px;
  --radius-sm: 10px;
  --sidebar-w: 236px;
  --topbar-h: 72px;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

[data-theme="dark"] {
  --bg: #0e1318;
  --surface: #151b22;
  --surface-2: #1a222b;
  --surface-3: #202a34;
  --text: #edf2f7;
  --muted: #9aa6b2;
  --line: #27313b;
  --line-strong: #34404d;
  --primary: #e5e7eb;
  --primary-2: #ffffff;
  --accent-weak: #17362e;
  --blue-weak: #172b50;
  --amber-weak: #3a2b16;
  --red-weak: #3b2020;
  --purple-weak: #2b2144;
  --shadow: 0 16px 40px rgba(0,0,0,.24);
  --shadow-sm: 0 6px 20px rgba(0,0,0,.18);
}

* { box-sizing: border-box; }
html, body { height: 100%; }
body { margin: 0; background: var(--bg); color: var(--text); font-size: 14px; overflow: hidden; }
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
a { color: inherit; }
[hidden] { display: none !important; }

.app-shell { height: 100vh; display: grid; grid-template-columns: var(--sidebar-w) 1fr; }
.sidebar { background: #1f2937; color: #f8fafc; display: flex; flex-direction: column; padding: 18px 14px; min-width: 0; z-index: 40; }
.brand { display: flex; align-items: center; gap: 10px; padding: 4px 8px 20px; }
.brand-mark { width: 36px; height: 36px; border-radius: 11px; background: linear-gradient(145deg, #ffffff, #d9e0e8); color: #1f2937; display:grid; place-items:center; font-weight:800; font-size:18px; }
.brand-copy { display: flex; flex-direction: column; min-width: 0; }
.brand-copy strong { font-size: 14px; letter-spacing: .01em; }
.brand-copy span { font-size: 11px; color: #aeb8c4; margin-top: 2px; }
.main-nav { display: flex; flex-direction: column; gap: 5px; }
.nav-item { width: 100%; border: 0; background: transparent; color: #cbd5df; padding: 10px 10px; border-radius: 9px; display: grid; grid-template-columns: 22px 1fr auto; gap: 9px; text-align: left; align-items: center; transition: .18s ease; }
.nav-item:hover { background: rgba(255,255,255,.07); color: #fff; }
.nav-item.active { background: rgba(255,255,255,.12); color: #fff; }
.nav-icon { opacity: .9; text-align: center; font-size: 15px; }
.nav-badge { background: rgba(255,255,255,.13); border: 1px solid rgba(255,255,255,.08); min-width: 23px; height: 20px; padding:0 6px; border-radius: 999px; display:grid; place-items:center; font-size:11px; }
.sidebar-bottom { margin-top: auto; }
.operator-card { margin-top: 10px; padding: 12px 8px 3px; border-top: 1px solid rgba(255,255,255,.09); display:grid; grid-template-columns: 34px 1fr auto; align-items:center; gap:9px; }
.operator-copy { display:flex; flex-direction:column; min-width:0; }
.operator-copy strong { font-size:12px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.operator-copy span { font-size:10px; color:#aeb8c4; margin-top:2px; }
.presence-dot { width:7px; height:7px; display:inline-block; border-radius:50%; background:#22c55e; box-shadow:0 0 0 2px rgba(34,197,94,.14); margin-right:5px; }

.main-area { min-width: 0; display: grid; grid-template-rows: var(--topbar-h) 1fr; height: 100vh; }
.topbar { height: var(--topbar-h); background: var(--surface); border-bottom: 1px solid var(--line); display:flex; align-items:center; justify-content:space-between; padding:0 22px; gap:16px; }
.topbar-left, .topbar-actions, .conversation-person, .conversation-actions, .toolbar-filters { display:flex; align-items:center; gap:10px; min-width:0; }
.page-heading h1 { margin:0; font-size:17px; line-height:1.1; }
.page-heading p { margin:4px 0 0; color:var(--muted); font-size:11px; }
.topbar-actions { justify-content:flex-end; }
.connection-pill { display:flex; align-items:center; gap:7px; background:var(--surface-2); border:1px solid var(--line); padding:7px 10px; border-radius:999px; font-size:11px; color:var(--muted); white-space:nowrap; }
.connection-pill strong { color:var(--text); font-weight:600; }
.search-trigger { border:1px solid var(--line); background:var(--surface-2); color:var(--muted); border-radius:9px; padding:7px 9px; display:flex; align-items:center; gap:7px; min-width:180px; }
kbd { border:1px solid var(--line-strong); background:var(--surface); border-radius:5px; padding:2px 5px; font-size:9px; color:var(--muted); box-shadow:inset 0 -1px 0 var(--line); }
.icon-btn { width:34px; height:34px; display:grid; place-items:center; border:1px solid var(--line); background:var(--surface); border-radius:9px; color:var(--muted); transition:.15s ease; }
.icon-btn:hover { color:var(--text); background:var(--surface-2); border-color:var(--line-strong); }
.icon-btn.subtle { border:0; background:transparent; }
.notification-btn { position:relative; }
.notification-dot { position:absolute; right:7px; top:7px; width:6px; height:6px; background:#ef4444; border-radius:50%; border:2px solid var(--surface); box-sizing:content-box; }
.mobile-only { display:none; }

.page { display:none; min-width:0; min-height:0; overflow:auto; }
.page.active { display:block; }
.page[data-page="chats"] { overflow:hidden; }
.page-content { padding:20px; min-height:100%; }

.chat-workspace { height:100%; display:grid; grid-template-columns: 340px minmax(420px, 1fr) 300px; background:var(--surface); }
.inbox-panel, .conversation-panel, .contact-panel { min-width:0; min-height:0; }
.inbox-panel { border-right:1px solid var(--line); display:flex; flex-direction:column; background:var(--surface); }
.panel-toolbar { padding:16px 16px 12px; display:flex; justify-content:space-between; align-items:center; gap:12px; }
.panel-toolbar h2 { margin:0 0 3px; font-size:15px; }
.muted { color:var(--muted); font-size:11px; }
.primary-icon-btn { width:34px; height:34px; border:0; border-radius:9px; background:var(--primary); color:var(--surface); display:grid; place-items:center; font-size:18px; }
[data-theme="dark"] .primary-icon-btn, [data-theme="dark"] .primary-btn { color:#111827; background:#f8fafc; }
.inbox-search-wrap { margin:0 14px; height:38px; background:var(--surface-2); border:1px solid var(--line); border-radius:9px; display:grid; grid-template-columns:28px 1fr 34px; align-items:center; padding-left:8px; }
.inbox-search-wrap > span { color:var(--muted); text-align:center; }
.inbox-search-wrap input, .search-inline input, .modal-search input, .command-search input { border:0; outline:0; background:transparent; min-width:0; width:100%; }
.filter-icon-btn { border:0; border-left:1px solid var(--line); background:transparent; height:100%; color:var(--muted); }
.quick-tabs { display:flex; gap:6px; padding:12px 14px 8px; overflow:auto; scrollbar-width:none; }
.quick-tabs::-webkit-scrollbar{display:none;}
.quick-tab { border:0; background:transparent; color:var(--muted); padding:7px 8px; border-radius:8px; font-size:11px; white-space:nowrap; }
.quick-tab span { background:var(--surface-3); padding:2px 5px; border-radius:999px; margin-left:3px; }
.quick-tab.active { background:var(--surface-3); color:var(--text); font-weight:600; }
.filter-drawer { margin:0 14px 8px; border:1px solid var(--line); background:var(--surface-2); border-radius:10px; padding:10px; display:grid; grid-template-columns:1fr 1fr; gap:8px; }
.filter-drawer label { font-size:10px; color:var(--muted); display:flex; flex-direction:column; gap:4px; }
.filter-drawer select { border:1px solid var(--line); background:var(--surface); border-radius:7px; padding:7px; font-size:11px; }
.full { grid-column:1/-1; width:100%; }
.chat-list { flex:1; overflow:auto; padding:2px 8px 12px; }
.chat-item { width:100%; border:0; background:transparent; border-radius:10px; display:grid; grid-template-columns:42px 1fr auto; gap:10px; padding:10px; text-align:left; transition:.14s ease; }
.chat-item:hover { background:var(--surface-2); }
.chat-item.active { background:var(--surface-3); }
.chat-main { min-width:0; }
.chat-topline { display:flex; justify-content:space-between; align-items:center; gap:8px; }
.chat-name { font-size:12px; font-weight:650; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.chat-time { font-size:9px; color:var(--muted); white-space:nowrap; }
.chat-preview { margin-top:4px; color:var(--muted); font-size:10px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.chat-bottom { display:flex; align-items:center; gap:5px; margin-top:7px; }
.chat-queue { font-size:9px; padding:3px 5px; background:var(--surface); border:1px solid var(--line); border-radius:5px; color:var(--muted); }
.unread-dot { min-width:18px; height:18px; border-radius:999px; padding:0 5px; display:grid; place-items:center; background:var(--accent); color:#fff; font-size:9px; align-self:center; }
.avatar { width:34px; height:34px; border-radius:50%; display:grid; place-items:center; background:linear-gradient(145deg,#e9edf1,#dbe2e8); color:#475569; font-size:10px; font-weight:700; flex:0 0 auto; }
.avatar-dark { background:rgba(255,255,255,.12); color:#fff; }
.avatar-xl { width:62px; height:62px; font-size:16px; }

.conversation-panel { display:grid; grid-template-rows:64px auto minmax(0,1fr) auto; background:var(--surface-2); }
.conversation-header { background:var(--surface); border-bottom:1px solid var(--line); display:flex; align-items:center; justify-content:space-between; padding:0 14px; gap:10px; }
.name-line { display:flex; align-items:center; gap:7px; }
.name-line strong { font-size:12px; }
.channel-chip { font-size:9px; background:var(--accent-weak); color:#11795c; border-radius:999px; padding:3px 6px; }
.conversation-meta { margin-top:3px; color:var(--muted); font-size:9px; }
.ghost-btn, .primary-btn, .status-btn { border-radius:8px; padding:8px 10px; font-size:11px; font-weight:600; }
.ghost-btn { border:1px solid var(--line); background:var(--surface); color:var(--text); }
.ghost-btn:hover { background:var(--surface-2); border-color:var(--line-strong); }
.primary-btn { border:1px solid var(--primary); background:var(--primary); color:#fff; }
.compact { padding:6px 8px; }
.status-btn { border:1px solid transparent; }
.status-active { background:var(--blue-weak); color:var(--blue); border-color:rgba(37,99,235,.14); }
.conversation-body { overflow:auto; padding:22px clamp(16px, 5vw, 70px); background-image:radial-gradient(circle at 1px 1px, color-mix(in srgb, var(--line) 38%, transparent) 1px, transparent 0); background-size:24px 24px; }
.day-divider { display:flex; align-items:center; justify-content:center; margin:8px 0 16px; }
.day-divider span { background:var(--surface); border:1px solid var(--line); color:var(--muted); font-size:9px; padding:4px 8px; border-radius:999px; box-shadow:var(--shadow-sm); }
.message-row { display:flex; margin:7px 0; }
.message-row.outbound { justify-content:flex-end; }
.message-bubble { max-width:min(76%, 620px); background:var(--surface); border:1px solid var(--line); border-radius:13px 13px 13px 4px; padding:9px 10px 6px; box-shadow:0 2px 8px rgba(17,24,39,.03); }
.message-row.outbound .message-bubble { background:#e7f8f1; border-color:#d5efe4; border-radius:13px 13px 4px 13px; }
[data-theme="dark"] .message-row.outbound .message-bubble { background:#17382f; border-color:#20483d; }
.message-bubble.note { background:#fff7d6; border-color:#f0df98; }
[data-theme="dark"] .message-bubble.note { background:#3a321c; border-color:#574a26; }
.message-author { font-size:9px; color:var(--blue); font-weight:650; margin-bottom:3px; }
.message-text { font-size:11px; line-height:1.45; white-space:pre-wrap; }
.message-meta { margin-top:4px; display:flex; justify-content:flex-end; gap:4px; color:var(--muted); font-size:8px; }
.system-message { text-align:center; color:var(--muted); font-size:9px; margin:12px 0; }
.system-message span { background:color-mix(in srgb, var(--surface) 88%, transparent); border:1px solid var(--line); border-radius:999px; padding:4px 8px; }
.composer-area { border-top:1px solid var(--line); background:var(--surface); padding:8px 12px 12px; }
.composer-tools-row { display:flex; align-items:center; gap:4px; margin-bottom:7px; }
.composer-tool { border:0; background:transparent; color:var(--muted); font-size:10px; padding:5px 7px; border-radius:6px; }
.composer-tool:hover, .composer-tool.active { background:var(--surface-3); color:var(--text); }
.composer-spacer { flex:1; }
.composer { border:1px solid var(--line); border-radius:11px; background:var(--surface-2); padding:8px; }
.composer.note-mode { background:#fff9df; border-color:#eedc92; }
[data-theme="dark"] .composer.note-mode { background:#332f1d; border-color:#514825; }
.composer textarea { width:100%; min-height:38px; max-height:130px; resize:none; border:0; outline:0; background:transparent; font-size:11px; padding:4px; }
.composer-footer { display:flex; justify-content:space-between; align-items:center; gap:8px; }
.composer-left-actions, .composer-right-actions { display:flex; align-items:center; gap:4px; }
.char-counter { font-size:9px; color:var(--muted); }
.send-btn { border:0; background:var(--primary); color:#fff; padding:7px 10px; border-radius:8px; font-size:10px; font-weight:650; }
[data-theme="dark"] .send-btn { color:#111827; background:#f8fafc; }

.contact-panel { border-left:1px solid var(--line); background:var(--surface); overflow:auto; }
.contact-hero { padding:22px 16px 16px; text-align:center; position:relative; border-bottom:1px solid var(--line); }
.contact-close { display:none; position:absolute; right:10px; top:10px; }
.contact-hero .avatar { margin:0 auto 10px; }
.contact-hero h3 { margin:0; font-size:13px; }
.contact-hero a { display:inline-block; margin-top:4px; font-size:10px; color:var(--muted); text-decoration:none; }
.contact-mini-actions { display:grid; grid-template-columns:repeat(3,1fr); gap:7px; margin-top:15px; }
.contact-mini-actions button { border:1px solid var(--line); background:var(--surface-2); border-radius:8px; padding:7px 3px; color:var(--muted); font-size:13px; }
.contact-mini-actions span { display:block; font-size:8px; margin-top:3px; }
.contact-section { padding:14px 15px; border-bottom:1px solid var(--line); }
.section-title-row { display:flex; justify-content:space-between; align-items:center; gap:8px; margin-bottom:10px; }
.section-title-row h4 { margin:0; font-size:10px; text-transform:uppercase; letter-spacing:.06em; color:var(--muted); }
.link-btn { border:0; background:transparent; color:var(--blue); font-size:9px; padding:0; }
.info-grid { margin:0; display:grid; gap:10px; }
.info-grid > div { display:grid; grid-template-columns:84px 1fr; gap:8px; align-items:start; }
.info-grid dt { color:var(--muted); font-size:9px; }
.info-grid dd { margin:0; font-size:10px; text-align:right; overflow-wrap:anywhere; }
.tag-list { display:flex; flex-wrap:wrap; gap:5px; }
.tag { font-size:9px; padding:4px 6px; border-radius:6px; background:var(--surface-3); color:var(--text); }
.tag.green{background:var(--accent-weak); color:#14775d}.tag.blue{background:var(--blue-weak);color:var(--blue)}.tag.amber{background:var(--amber-weak);color:var(--amber)}.tag.red{background:var(--red-weak);color:var(--red)}.tag.purple{background:var(--purple-weak);color:var(--purple)}
.timeline { display:grid; gap:10px; }
.timeline-item { position:relative; padding-left:16px; }
.timeline-item:before { content:""; position:absolute; left:2px; top:4px; width:6px; height:6px; border-radius:50%; background:var(--line-strong); }
.timeline-item:after { content:""; position:absolute; left:4.5px; top:11px; bottom:-12px; width:1px; background:var(--line); }
.timeline-item:last-child:after { display:none; }
.timeline-item strong { display:block; font-size:9px; }
.timeline-item span { display:block; font-size:8px; color:var(--muted); margin-top:2px; }

.content-toolbar { display:flex; align-items:center; justify-content:space-between; gap:14px; margin-bottom:16px; }
.hero-toolbar h2, .content-toolbar h2 { margin:0 0 5px; font-size:18px; }
.hero-toolbar p, .content-toolbar p { margin:0; color:var(--muted); font-size:11px; }
.content-toolbar select, .toolbar-filters select { border:1px solid var(--line); background:var(--surface); border-radius:8px; padding:8px 10px; font-size:11px; }
.search-inline { height:35px; min-width:230px; background:var(--surface); border:1px solid var(--line); border-radius:8px; display:grid; grid-template-columns:28px 1fr; align-items:center; padding:0 7px; }
.search-inline > span { color:var(--muted); text-align:center; }
.search-inline.wide { width:min(420px, 55vw); }

.kanban-board { display:grid; grid-auto-flow:column; grid-auto-columns:280px; gap:12px; overflow:auto; padding-bottom:12px; min-height:calc(100vh - 150px); }
.kanban-column { background:var(--surface-2); border:1px solid var(--line); border-radius:12px; padding:10px; align-self:start; min-height:300px; }
.kanban-column-header { display:flex; justify-content:space-between; align-items:center; gap:10px; padding:3px 3px 9px; }
.kanban-column-header strong { font-size:11px; }
.kanban-column-header span { background:var(--surface-3); color:var(--muted); border-radius:999px; padding:3px 6px; font-size:9px; }
.kanban-dropzone { display:grid; gap:8px; min-height:100px; }
.kanban-card { background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:10px; box-shadow:0 1px 2px rgba(17,24,39,.03); cursor:grab; }
.kanban-card.dragging { opacity:.45; }
.kanban-card h4 { margin:0 0 6px; font-size:11px; }
.kanban-card p { margin:0; color:var(--muted); font-size:9px; line-height:1.45; }
.kanban-meta { display:flex; justify-content:space-between; align-items:center; margin-top:10px; color:var(--muted); font-size:8px; }
.kanban-value { font-weight:650; color:var(--text); }

.metric-grid { display:grid; grid-template-columns:repeat(4,1fr); gap:12px; margin-bottom:16px; }
.metric-card { background:var(--surface); border:1px solid var(--line); border-radius:12px; padding:15px; box-shadow:var(--shadow-sm); }
.metric-card span { display:block; color:var(--muted); font-size:10px; }
.metric-card strong { display:block; font-size:22px; margin-top:7px; letter-spacing:-.02em; }
.metric-card small { display:block; margin-top:5px; color:var(--muted); font-size:9px; }
.table-card { background:var(--surface); border:1px solid var(--line); border-radius:12px; box-shadow:var(--shadow-sm); overflow:hidden; }
.table-toolbar { min-height:60px; padding:12px 14px; display:flex; align-items:center; justify-content:space-between; gap:12px; border-bottom:1px solid var(--line); }
.table-toolbar strong { font-size:11px; }.table-toolbar p{margin:3px 0 0;}
.table-scroll { overflow:auto; }
.data-table { width:100%; border-collapse:collapse; min-width:850px; }
.data-table th { text-align:left; padding:10px 12px; font-size:9px; text-transform:uppercase; letter-spacing:.04em; color:var(--muted); background:var(--surface-2); border-bottom:1px solid var(--line); font-weight:600; }
.data-table td { padding:11px 12px; border-bottom:1px solid var(--line); font-size:10px; vertical-align:middle; }
.data-table tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:var(--surface-2)}
.table-contact { display:flex; align-items:center; gap:8px; }.table-contact strong{font-size:10px;display:block}.table-contact span{font-size:9px;color:var(--muted);display:block;margin-top:2px}
.status-pill { display:inline-flex; align-items:center; gap:5px; border-radius:999px; padding:4px 7px; font-size:9px; background:var(--surface-3); }
.status-pill.active{background:var(--blue-weak);color:var(--blue)}.status-pill.success{background:var(--accent-weak);color:#13775c}.status-pill.waiting{background:var(--amber-weak);color:var(--amber)}.status-pill.draft{background:var(--surface-3);color:var(--muted)}

.chatbot-layout { display:grid; grid-template-columns:300px 1fr; gap:14px; }
.flows-panel { min-width:0; }.flow-list{display:grid;gap:8px}.flow-card{background:var(--surface);border:1px solid var(--line);border-radius:11px;padding:11px;display:flex;justify-content:space-between;gap:10px;align-items:center;cursor:pointer}.flow-card.active{border-color:#94a3b8;box-shadow:0 0 0 2px color-mix(in srgb, #94a3b8 15%, transparent)}.flow-card strong{font-size:10px}.flow-card p{margin:3px 0 0;color:var(--muted);font-size:9px}.flow-builder-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;overflow:hidden;min-height:660px}.builder-header{height:74px;padding:13px 15px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px}.builder-header h3{margin:4px 0 0;font-size:14px}.eyebrow{font-size:8px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}
.flow-canvas { position:relative; min-height:585px; background-color:var(--surface-2); background-image:linear-gradient(var(--line) 1px,transparent 1px),linear-gradient(90deg,var(--line) 1px,transparent 1px); background-size:24px 24px; overflow:auto; }
.flow-node { position:absolute; left:var(--x); top:var(--y); width:210px; background:var(--surface); border:1px solid var(--line); border-radius:11px; padding:10px; box-shadow:var(--shadow-sm); z-index:2; }.flow-node span{display:inline-block;font-size:8px;padding:3px 5px;border-radius:5px;background:var(--surface-3);color:var(--muted);margin-bottom:7px}.flow-node strong{display:block;font-size:10px}.flow-node small{display:block;color:var(--muted);font-size:8px;margin-top:4px;line-height:1.4}.start-node{border-left:3px solid var(--accent)}.message-node{border-left:3px solid var(--blue)}.condition-node{border-left:3px solid var(--purple)}.action-node{border-left:3px solid var(--amber)}
.flow-line{position:absolute;background:var(--line-strong);z-index:1}.line-1{left:250px;top:83px;width:60px;height:1px}.line-2{left:520px;top:83px;width:70px;height:1px}.line-3{left:695px;top:133px;width:1px;height:92px}.add-node-fab{position:absolute;right:18px;bottom:18px;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:9px 11px;box-shadow:var(--shadow-sm);font-size:10px;font-weight:600}

.quick-replies-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.quick-reply-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:13px;box-shadow:var(--shadow-sm)}.quick-reply-card header{display:flex;justify-content:space-between;gap:10px}.quick-reply-card h3{margin:0;font-size:11px}.quick-reply-card p{color:var(--muted);font-size:10px;line-height:1.5;min-height:60px;white-space:pre-line}.shortcut{font-size:8px;background:var(--surface-3);color:var(--muted);padding:3px 5px;border-radius:5px}.quick-reply-footer{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding-top:8px;color:var(--muted);font-size:8px}

.analytics-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.chart-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px;box-shadow:var(--shadow-sm);min-height:230px}.span-2{grid-column:span 2}.card-heading{display:flex;justify-content:space-between;gap:10px}.card-heading strong{display:block;font-size:11px}.card-heading span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.badge-soft{font-size:8px;background:var(--surface-3);color:var(--muted);padding:4px 6px;border-radius:6px;height:max-content}.bar-chart{height:170px;display:flex;align-items:end;gap:9px;padding-top:20px}.bar-col{flex:1;height:100%;display:flex;flex-direction:column;justify-content:end;align-items:center;gap:5px}.bar-col i{display:block;width:100%;max-width:26px;background:linear-gradient(180deg,#64748b,#94a3b8);border-radius:5px 5px 2px 2px;min-height:5px}.bar-col span{font-size:8px;color:var(--muted)}.donut-wrap{display:flex;align-items:center;justify-content:center;gap:20px;min-height:180px}.donut-chart{width:120px;height:120px;border-radius:50%;background:conic-gradient(var(--accent) 0 68%,var(--blue) 68% 85%,#f59e0b 85% 95%,#94a3b8 95% 100%);display:grid;place-items:center;position:relative}.donut-chart:after{content:"";position:absolute;width:78px;height:78px;border-radius:50%;background:var(--surface)}.donut-chart span{z-index:1;font-weight:700;font-size:15px;text-align:center}.donut-chart small{display:block;font-size:8px;color:var(--muted);font-weight:500}.legend{list-style:none;margin:0;padding:0;display:grid;gap:8px}.legend li{font-size:9px;color:var(--muted);display:grid;grid-template-columns:10px 1fr auto;align-items:center;gap:5px}.legend strong{color:var(--text)}.legend-dot{width:7px;height:7px;border-radius:50%}.dot-1{background:var(--accent)}.dot-2{background:var(--blue)}.dot-3{background:#f59e0b}.dot-4{background:#94a3b8}.rank-list{display:grid;gap:12px;margin-top:22px}.rank-list>div{display:flex;justify-content:space-between;gap:10px;font-size:10px}.rank-list span{color:var(--muted)}.agent-performance{display:grid;gap:11px;margin-top:18px}.agent-performance>div{display:grid;grid-template-columns:30px 110px 1fr 38px;gap:9px;align-items:center;font-size:10px}.performance-bar{height:7px;background:var(--surface-3);border-radius:999px;overflow:hidden}.performance-bar i{display:block;height:100%;background:#64748b;border-radius:999px}

.settings-layout{display:grid;grid-template-columns:220px minmax(0,760px);gap:18px;justify-content:center}.settings-nav{display:flex;flex-direction:column;gap:5px;align-self:start;position:sticky;top:0}.settings-tab{border:0;background:transparent;text-align:left;padding:9px 10px;border-radius:8px;color:var(--muted);font-size:10px}.settings-tab.active{background:var(--surface);color:var(--text);font-weight:600;box-shadow:var(--shadow-sm)}.settings-pane{display:none}.settings-pane.active{display:block}.settings-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:var(--shadow-sm)}.settings-card h2{margin:0 0 5px;font-size:16px}.settings-card>p,.integration-heading p{margin:0 0 18px;color:var(--muted);font-size:10px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-grid.single{grid-template-columns:1fr}.form-grid label{font-size:9px;color:var(--muted);display:flex;flex-direction:column;gap:5px}.form-grid input,.form-grid select,.form-grid textarea{width:100%;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:9px;outline:0;font-size:10px}.form-grid input:focus,.form-grid textarea:focus,.form-grid select:focus{border-color:#94a3b8;box-shadow:0 0 0 3px rgba(148,163,184,.12)}.settings-actions{display:flex;justify-content:flex-end;margin-top:16px}.settings-actions.between{justify-content:space-between}.permission-row{display:flex;align-items:center;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line);margin-bottom:10px}.permission-row strong{display:block;font-size:10px}.permission-row span{display:block;font-size:9px;color:var(--muted);margin-top:3px}.queue-settings-list{display:grid;gap:7px;margin:16px 0}.queue-settings-list>div{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--line);border-radius:9px;padding:9px}.queue-settings-list>div>div{display:grid;grid-template-columns:8px auto auto;align-items:center;gap:8px}.queue-settings-list span{color:var(--muted);font-size:9px}.queue-color{width:7px;height:7px;border-radius:50%}.q1{background:#2563eb}.q2{background:#f59e0b}.q3{background:#7c3aed}.integration-heading{display:flex;justify-content:space-between;gap:14px}.integration-status{color:var(--muted);font-size:9px}.password-field,.copy-field{display:grid;grid-template-columns:1fr auto;gap:6px}.event-checks{display:flex;flex-wrap:wrap;gap:10px 16px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:14px 0;margin-top:14px}.event-checks strong{width:100%;font-size:10px}.event-checks label{font-size:9px;color:var(--muted)}.toggle-list{display:grid;gap:0}.toggle-list>label{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:13px 0;border-bottom:1px solid var(--line)}.toggle-list strong{font-size:10px;display:block}.toggle-list span{font-size:9px;color:var(--muted);display:block;margin-top:3px}.switch{appearance:none;width:34px;height:19px;border-radius:999px;background:var(--line-strong);position:relative;transition:.2s}.switch:after{content:"";position:absolute;left:3px;top:3px;width:13px;height:13px;border-radius:50%;background:#fff;transition:.2s}.switch:checked{background:var(--accent)}.switch:checked:after{transform:translateX(15px)}

.modal-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.38);backdrop-filter:blur(2px);z-index:90}.modal{position:fixed;left:50%;top:50%;transform:translate(-50%,-50%);width:min(520px,calc(100vw - 28px));max-height:86vh;overflow:auto;background:var(--surface);border:1px solid var(--line);border-radius:14px;box-shadow:0 28px 80px rgba(15,23,42,.22);z-index:100;padding:16px}.modal-lg{width:min(760px,calc(100vw - 28px))}.modal>header{display:flex;justify-content:space-between;gap:12px;align-items:start;margin-bottom:14px}.modal h3{margin:0;font-size:14px}.modal header p{margin:4px 0 0;color:var(--muted);font-size:10px}.modal-search{height:38px;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;display:grid;grid-template-columns:28px 1fr;align-items:center;padding:0 7px;margin-bottom:10px}.modal-search>span{color:var(--muted);text-align:center}.modal-list{display:grid;gap:6px;max-height:380px;overflow:auto}.modal-list-item{border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:10px;text-align:left}.modal-list-item:hover{background:var(--surface-2)}.modal-list-item strong{font-size:10px;display:block}.modal-list-item span{font-size:9px;color:var(--muted);display:block;margin-top:4px;white-space:pre-line}.modal>footer{display:flex;justify-content:space-between;align-items:center;gap:8px;border-top:1px solid var(--line);margin-top:16px;padding-top:12px}.modal>footer>div{display:flex;gap:7px}.stepper{display:grid;grid-template-columns:auto 1fr auto 1fr auto 1fr auto;align-items:center;gap:7px;margin:10px 0 20px}.stepper>i{height:1px;background:var(--line)}.step{display:flex;align-items:center;gap:6px;color:var(--muted)}.step span{width:23px;height:23px;border-radius:50%;border:1px solid var(--line);display:grid;place-items:center;font-size:9px}.step strong{font-size:9px}.step.active{color:var(--text)}.step.active span{background:var(--primary);color:var(--surface);border-color:var(--primary)}.campaign-step{display:none}.campaign-step.active{display:block}.segment-builder{display:grid;gap:10px}.segment-rule{display:grid;grid-template-columns:1fr 1fr 1fr auto;gap:7px}.segment-rule select{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:8px;font-size:10px}.segment-estimate{background:var(--surface-2);border:1px solid var(--line);border-radius:9px;padding:12px;margin-top:8px}.segment-estimate span,.segment-estimate small{display:block;color:var(--muted);font-size:9px}.segment-estimate strong{display:block;font-size:18px;margin:4px 0}.template-card{display:grid;grid-template-columns:260px 1fr;gap:14px}.template-preview{background:#e7ecea;border-radius:12px;padding:14px;min-height:240px}.bubble-preview{background:#dff5e9;border-radius:11px 11px 3px 11px;padding:9px;margin-top:14px;font-size:9px;color:#26352f}.bubble-preview p{margin:0 0 6px}.bubble-preview small{display:block;text-align:right;color:#6f8379}.template-card label{font-size:9px;color:var(--muted);display:flex;flex-direction:column;gap:5px}.template-card textarea{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:9px;resize:vertical}.review-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.review-grid>div{background:var(--surface-2);border:1px solid var(--line);border-radius:9px;padding:10px}.review-grid span{display:block;color:var(--muted);font-size:9px}.review-grid strong{display:block;margin-top:4px;font-size:11px}.note-box{margin-top:12px;background:var(--amber-weak);border:1px solid color-mix(in srgb,#f59e0b 25%, var(--line));border-radius:9px;padding:10px}.note-box strong{font-size:10px}.note-box p{font-size:9px;color:var(--muted);margin:5px 0 0;line-height:1.5}

.command-palette{position:fixed;top:12%;left:50%;transform:translateX(-50%);width:min(620px,calc(100vw - 28px));background:var(--surface);border:1px solid var(--line);border-radius:13px;box-shadow:0 30px 90px rgba(15,23,42,.28);z-index:110;overflow:hidden}.command-search{height:54px;display:grid;grid-template-columns:38px 1fr;align-items:center;padding:0 12px;border-bottom:1px solid var(--line)}.command-search>span{text-align:center;color:var(--muted)}.command-results{max-height:360px;overflow:auto;padding:7px}.command-item{width:100%;border:0;background:transparent;border-radius:8px;padding:9px;display:flex;justify-content:space-between;gap:10px;text-align:left}.command-item:hover{background:var(--surface-2)}.command-item strong{font-size:10px}.command-item span{font-size:9px;color:var(--muted)}.command-palette footer{border-top:1px solid var(--line);padding:8px 12px;display:flex;justify-content:space-between;color:var(--muted);font-size:8px}.command-palette footer span{display:flex;gap:4px;align-items:center}
.toast-region{position:fixed;right:18px;bottom:18px;z-index:130;display:grid;gap:8px}.toast{background:var(--primary);color:var(--surface);border-radius:10px;padding:10px 12px;box-shadow:var(--shadow);font-size:10px;max-width:320px;animation:toastIn .22s ease}.toast.success{background:#146c53;color:white}.toast.warning{background:#8b5e18;color:white}@keyframes toastIn{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}

@media (max-width: 1220px){
  .chat-workspace{grid-template-columns:320px minmax(420px,1fr)}
  .contact-panel{position:fixed;right:0;top:var(--topbar-h);bottom:0;width:320px;transform:translateX(102%);transition:.2s;box-shadow:-15px 0 45px rgba(15,23,42,.12);z-index:55}.contact-panel.open{transform:translateX(0)}.contact-close{display:grid}.quick-replies-grid{grid-template-columns:repeat(2,1fr)}
}
@media (max-width: 980px){
  :root{--sidebar-w:210px}.connection-pill{display:none}.metric-grid{grid-template-columns:repeat(2,1fr)}.analytics-grid{grid-template-columns:1fr 1fr}.chart-card.span-2{grid-column:span 2}.chatbot-layout{grid-template-columns:1fr}.flows-panel{display:none}.settings-layout{grid-template-columns:180px 1fr}.template-card{grid-template-columns:1fr}.template-preview{min-height:180px}
}
@media (max-width: 760px){
  body{overflow:hidden}.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;inset:0 auto 0 0;width:260px;transform:translateX(-102%);transition:.2s;box-shadow:20px 0 50px rgba(15,23,42,.25)}.sidebar.open{transform:translateX(0)}.main-area{width:100vw}.mobile-only{display:grid}.search-trigger{min-width:0;width:36px;height:36px;padding:0;display:grid;place-items:center}.search-trigger span:nth-child(2),.search-trigger kbd{display:none}.topbar{padding:0 10px}.page-heading p{display:none}.chat-workspace{grid-template-columns:1fr}.inbox-panel{border-right:0}.conversation-panel{position:absolute;inset:var(--topbar-h) 0 0;z-index:20;transform:translateX(102%);transition:.2s}.conversation-panel.mobile-open{transform:translateX(0)}.contact-panel{top:var(--topbar-h);width:min(340px,92vw)}.conversation-actions .ghost-btn{display:none}.conversation-header{padding:0 8px}.conversation-body{padding:16px 12px}.message-bubble{max-width:86%}.metric-grid{grid-template-columns:1fr 1fr}.compact-grid{grid-template-columns:1fr 1fr}.quick-replies-grid{grid-template-columns:1fr}.analytics-grid{grid-template-columns:1fr}.chart-card.span-2{grid-column:span 1}.settings-layout{grid-template-columns:1fr}.settings-nav{position:static;flex-direction:row;overflow:auto;padding-bottom:4px}.settings-tab{white-space:nowrap;border:1px solid var(--line);background:var(--surface)}.form-grid{grid-template-columns:1fr}.form-grid .span-2{grid-column:span 1}.topbar-actions{gap:5px}.modal{padding:13px}.step strong{display:none}.stepper{grid-template-columns:auto 1fr auto 1fr auto 1fr auto}.segment-rule{grid-template-columns:1fr}.segment-rule .icon-btn{justify-self:end}.template-card{grid-template-columns:1fr}.page-content{padding:12px}.content-toolbar{align-items:flex-start;flex-direction:column}.content-toolbar .toolbar-filters{width:100%;overflow:auto}.kanban-board{min-height:calc(100vh - 170px)}
}
@media (max-width: 500px){.metric-grid,.compact-grid{grid-template-columns:1fr}.topbar-actions .icon-btn.notification-btn{display:none}.search-inline.wide{width:100%}.table-toolbar{align-items:stretch;flex-direction:column}.agent-performance>div{grid-template-columns:30px 86px 1fr 32px}.review-grid{grid-template-columns:1fr}}
/* BITVI Connect: identidade e estados reais */
.brand-mark{border-radius:10px!important;background:#eef5ff!important;display:flex;align-items:center;justify-content:center;min-width:42px;min-height:42px}
.brand-mark .bitvi-bird{width:34px;height:34px;object-fit:contain}
.empty-chat,.empty-list{padding:30px 18px;text-align:center;color:var(--muted,#60708b);font-size:12px;line-height:1.7}
.empty-chat{margin:auto;max-width:370px}
.qr-holder{padding:22px;text-align:center;margin-top:10px;background:white;border:1px solid #e6edf4;border-radius:12px}
.qr-holder img{width:min(250px,100%);height:auto}
.evo-feedback{font-size:12px;margin-top:12px;color:var(--text,#162945)}
.small-note{font-size:11px;color:var(--muted,#637487);line-height:1.5;margin-top:15px}
.settings-card p{line-height:1.7}
#scheduledTable td{max-width:350px;word-wrap:break-word;white-space:normal;font-size:11px}
#scheduleModal textarea{width:100%}
/* Agenda e calendário de rascunhos */
.calendar-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 0 14px;text-transform:capitalize}
.calendar-heading strong{color:var(--text,#1f3553);font-size:15px}
.calendar-actions{display:flex;gap:6px}
.schedule-calendar{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));border:1px solid var(--border,#dce6ef);border-radius:12px;overflow:hidden;margin-bottom:20px}
.cal-weekday{font-size:10px;font-weight:700;color:var(--muted,#6b788a);padding:10px 6px;text-align:center;background:var(--surface,#f5f8fc);border-bottom:1px solid #e4e9f1}
.cal-padding,.cal-day{background:var(--card,#fff);border:0;border-right:1px solid #e4e9f1;border-bottom:1px solid #e4e9f1;min-height:95px;text-align:left;padding:9px 7px;display:flex;flex-direction:column;align-items:stretch;gap:3px;color:var(--text,#253b50)}
.cal-day:hover{background:#f1f7ff}
.cal-day.selected{background:#e7f3ff;box-shadow:inset 0 0 0 2px #3d80e0}
.cal-day.today .cal-day-num{background:#1b56ba;color:white;border-radius:50%;width:24px;height:24px;display:grid;place-items:center}
.cal-day-num{font-size:11px;font-weight:700;width:24px;height:24px;display:grid;place-items:center}
.cal-event{display:block;font-size:9px;text-overflow:ellipsis;overflow:hidden;white-space:nowrap;max-width:100%;padding:4px 5px;border-radius:5px;background:#d7f0e7;color:#164d41}
.cal-more{font-size:8px;color:#446f95}
.calendar-table-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 2px}
.calendar-table-heading strong{font-size:12px}
@media(max-width:740px){.cal-padding,.cal-day{min-height:58px;padding:4px 2px}.cal-day-num{font-size:10px}.cal-event{font-size:0;height:6px;padding:0;background:#26a789;border-radius:10px}.cal-more{display:none}}
/* v0.4 — equipe, diagnóstico e autenticação */
.signature-hint{font-size:10px;color:var(--muted);margin-right:8px;white-space:nowrap;max-width:140px;overflow:hidden;text-overflow:ellipsis}
.webhook-diagnostics{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:12px;margin-top:12px;display:flex;flex-direction:column;gap:6px;font-size:11px;line-height:1.5}
.webhook-diagnostics strong{font-size:11px;color:var(--text)}
.webhook-diagnostics span{color:var(--muted);overflow-wrap:anywhere}
.team-list{display:flex;flex-direction:column;gap:7px;margin:14px 0 20px}
.team-member{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2);padding:10px}
.team-details{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.team-details strong{font-size:12px}.team-details small{color:var(--muted);font-size:10px}
.team-member button{flex-shrink:0}
#userManagement{border-top:1px solid var(--line);padding-top:16px}
#userManagement h3{margin:0 0 16px}
.login-page{height:100vh;min-height:560px;display:grid;place-items:center;background:#f5f7fa;padding:16px;overflow:auto;color:#1f2937}
.login-card{width:min(440px,100%);border:1px solid #e4eaf1;background:#fff;border-radius:18px;box-shadow:0 24px 65px rgba(28,42,66,.1);padding:36px}
.login-brand{display:flex;align-items:center;gap:12px;margin-bottom:32px}.login-brand img{width:48px;height:48px;border-radius:12px;background:#e7effb;padding:5px}.login-brand div{display:flex;flex-direction:column;gap:3px}.login-brand strong{font-size:16px;color:#1c355b}.login-brand span{color:#748091;font-size:11px}
.login-card h1{font-size:24px;margin:0 0 8px}.login-card>p{margin:0 0 28px;color:#66788c;line-height:1.6;font-size:13px}
.login-card form{display:flex;flex-direction:column;gap:9px}.login-card label{font-weight:650;font-size:12px;margin-top:8px}.login-card input{width:100%;padding:14px;border:1px solid #dbe3eb;border-radius:9px;outline:none;font-size:14px}.login-card input:focus{border-color:#38659f;box-shadow:0 0 0 3px #38659f17}.login-card form button{border:0;background:#1d3659;color:#fff;border-radius:9px;padding:14px 12px;margin-top:13px;font-weight:650}.login-card form button:disabled{opacity:.6;cursor:wait}.login-error{min-height:18px;color:#b22222;margin:6px 0 0;font-size:12px}.login-card footer{font-size:11px;text-align:center;color:#8994a3;margin-top:28px}
@media(max-width:700px){.settings-actions.between{gap:8px;flex-wrap:wrap}.team-member{flex-wrap:wrap}.login-card{padding:25px}}

/* BITVI Connect v0.5: multimedia in conversation */
.media-card{max-width:min(330px,65vw);display:flex;flex-direction:column;gap:7px;margin-bottom:7px;border-radius:8px;min-width:180px}
.media-card img,.media-card video{display:block;max-width:100%;max-height:310px;border-radius:9px;background:rgba(0,0,0,.06);object-fit:contain}
.media-card audio{width:min(270px,64vw);max-width:100%;height:40px}
.media-download{align-self:flex-end;font-size:10px;text-decoration:none;color:var(--primary);font-weight:650}
.media-label{font-size:10px;color:var(--muted)}
.media-error{border:1px solid #e9cba0;background:var(--surface-2);padding:10px;gap:8px;max-width:260px}
.media-error span{font-size:11px}
.media-retry{align-self:flex-start;border:1px solid var(--line);border-radius:7px;background:var(--surface);padding:6px 9px;cursor:pointer;font-size:10px}
.document-card{display:flex;flex-direction:row;align-items:center;padding:9px 10px;background:var(--surface-2);border:1px solid var(--line);gap:10px;max-width:290px;overflow-wrap:anywhere}
.document-card .document-title{flex:1;font-size:10px;font-weight:600}
.document-icon{font-size:23px;color:var(--primary)}
.attachment-preview{border:1px solid var(--line);border-radius:10px;background:var(--surface-2);padding:8px 10px;margin:4px 0 8px;display:flex;align-items:center;justify-content:space-between;gap:10px}
.attachment-preview[hidden]{display:none}
.attachment-preview-content{display:flex;align-items:center;gap:10px;min-width:0}
.attachment-preview img,.attachment-preview video{max-width:85px;max-height:70px;object-fit:contain;border-radius:6px}
.attachment-preview audio{max-width:180px}
.attachment-preview-content div{min-width:0}
.attachment-preview-content strong{display:block;font-size:11px;overflow-wrap:anywhere}
.attachment-preview-content small{display:block;margin-top:3px;color:var(--muted);font-size:10px}
#removeAttachmentBtn{border:0;background:transparent;color:var(--muted);font-size:20px;cursor:pointer}
.composer.media-drag-over{outline:2px dashed var(--primary);outline-offset:3px;background:var(--surface-3)}

/* 0.5.1 — paginação e estados de mensagem */
.history-toolbar{background:var(--surface,#fff);text-align:center;padding:7px 10px;border-bottom:1px solid var(--line,#e7eaf0);flex:none}
.history-toolbar[hidden]{display:block;height:0;min-height:0;padding:0;border:0;overflow:hidden;visibility:hidden}
.history-toolbar button{border:1px solid #d5deea;border-radius:8px;background:#f8faff;color:#214a70;padding:7px 16px;cursor:pointer;font-size:12px}
.history-toolbar button:hover{background:#eaf2fc}
.history-toolbar button:disabled{opacity:.65;cursor:wait}
.live-label{font-size:11px;color:#868f9d;white-space:nowrap}
.live-online{color:#079677}
.delivery-receipt{font-weight:700;font-size:13px;margin-left:5px;color:#8396a5;white-space:nowrap}
.delivery-receipt.receipt-read{color:#229eda}
.delivery-receipt.receipt-failed{color:#b91c1c}
@media(max-width:1120px){.live-label{display:none}}

/* v0.5.2 — Inbox: filtros reais, contadores e ações */
.inbox-checkbox{align-items:center!important;flex-direction:row!important;gap:7px!important;padding:5px 0;white-space:nowrap}
.inbox-checkbox input{accent-color:var(--accent)}
.inbox-checkbox span{margin-left:auto;border-radius:50%;background:var(--surface-3);min-width:20px;text-align:center;padding:3px}
.inbox-more{margin:3px 13px 12px;width:calc(100% - 26px);font-size:11px;flex-shrink:0}
.conversation-menu-wrap{position:relative}
.conversation-actions-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:30;display:flex;flex-direction:column;min-width:205px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);padding:5px}
.conversation-actions-menu button{text-align:left;border:0;background:transparent;padding:10px 11px;border-radius:6px;font-size:12px}
.conversation-actions-menu button:hover,.conversation-actions-menu button:focus-visible{background:var(--surface-3)}
.conversation-actions-menu [data-conversation-action=resolve]{color:var(--accent)}
.conversation-actions-menu [data-conversation-action=archive]{color:var(--muted)}
.chat-item:focus-visible{outline:2px solid var(--blue);outline-offset:-2px}
.timeline-item span{line-height:1.5;overflow-wrap:anywhere}
@media (max-width:760px){.conversation-actions-menu{right:0;min-width:185px}.filter-drawer{grid-template-columns:1fr 1fr}}

/* v0.6: enforce HTML hidden over component-specific display rules */
[hidden] { display:none !important; }
.security-sessions,.security-audit{margin-top:22px;border-top:1px solid var(--line);padding-top:16px}
.session-list{display:grid;gap:7px;margin:12px 0}
.session-entry{font-size:11px;padding:9px 12px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2);display:flex;justify-content:space-between;gap:9px;flex-wrap:wrap}
.team-details small{line-height:1.6;overflow-wrap:anywhere}
#editUserCard{margin-top:16px}
/* v0.6.1 — departamentos e distribuição */
.department-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,320px),1fr));gap:12px;margin:18px 0}
.department-card{min-width:0;border:1px solid var(--border,#d9e0e8);border-radius:12px;padding:16px;background:var(--card,#fff);display:flex;flex-direction:column;gap:10px}
.department-head{display:flex;align-items:start;justify-content:space-between;gap:12px}
.department-head strong{font-weight:700;color:var(--text,#17243b)}
.department-head small{display:block;margin-top:5px;line-height:1.35;color:var(--muted,#6b7789)}
.dept-pending{font-size:11px;font-weight:700;border:1px solid var(--border,#d9e0e8);background:var(--surface,#f5f7fb);border-radius:50px;padding:5px 9px;white-space:nowrap}
.department-card p{font-size:13px;margin:0;color:var(--muted,#6b7789)}
.department-controls{display:flex;align-items:flex-end;flex-wrap:wrap;gap:8px;margin-top:auto}
.department-controls label{font-size:12px;flex:1;min-width:145px}
.department-controls select{width:100%;margin-top:4px}
.department-controls button{min-height:35px}

/* v0.6.2 — gestão e supervisão */
.presence-select-wrap{display:flex;align-items:center;gap:5px;color:var(--muted);font-size:10px;white-space:nowrap}
.presence-select-wrap select,.supervision-filters select,.department-controls input{color:var(--text);border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:7px;font-size:11px;max-width:180px}
.notification-wrap{position:relative;z-index:21}
.notification-btn{position:relative}
.notification-number{position:absolute;top:-5px;right:-5px;background:#b42318;color:#fff;font-size:9px;min-width:17px;height:17px;padding:1px 4px;line-height:15px;border-radius:50%;font-weight:800}
.notification-panel{position:absolute;right:0;top:40px;width:min(350px,90vw);max-height:min(500px,75vh);background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 35px #14263e30;padding:12px;overflow:auto}
.notification-panel[hidden]{display:none}
.notification-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}
.notification-list{display:grid;gap:6px;max-height:365px;overflow:auto;margin-bottom:8px}
.notification-item{border:1px solid var(--line);background:var(--surface-2);border-radius:9px;padding:10px;width:100%;text-align:left;display:grid;gap:3px;color:var(--text)}
.notification-item small{font-size:10px;color:var(--muted)}
.notification-item span{font-size:10px;color:var(--blue)}
.notification-item.read{opacity:.7}
.supervision-page{display:grid;gap:16px}
.supervision-filters{display:flex;flex-wrap:wrap;align-items:end;gap:10px}
.supervision-filters label{font-size:10px;color:var(--muted);display:grid;gap:4px}
.supervision-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.supervision-stat{padding:16px;border:1px solid var(--line);background:var(--surface);border-radius:11px;display:grid;gap:6px}
.supervision-stat small{font-size:11px;color:var(--muted)}
.supervision-stat strong{font-size:24px;font-weight:750}
.supervision-section-head{display:flex;justify-content:space-between;gap:12px;align-items:baseline;margin-bottom:12px}
.supervision-section-head p{font-size:11px;color:var(--muted);max-width:65%}
.supervision-teams{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}
.supervision-team{display:grid;gap:6px;border:1px solid var(--line);border-radius:10px;padding:12px;background:var(--surface-2);font-size:12px}
.supervision-team span{font-size:11px}.supervision-team small{font-size:10px;color:var(--muted)}
.supervision-flag{display:inline-block;background:var(--surface-3);padding:5px 8px;border-radius:7px;font-size:10px}
.supervision-flag.overdue,.supervision-flag.needs-reopen{background:#ffecdf;color:#9a3412}
.supervision-bottom{display:grid;grid-template-columns:1fr 1.25fr;gap:16px}
.supervision-operators,.supervision-activities{max-height:360px;overflow:auto;display:grid;gap:8px}
.supervision-operator{display:flex;align-items:center;gap:9px;padding:8px;border-bottom:1px solid var(--line);font-size:11px}
.supervision-operator div{flex:1;display:grid;gap:3px}.supervision-operator small{font-size:10px;color:var(--muted)}
.presence-indicator{width:9px;height:9px;border-radius:50%;background:#9ca3af;flex:0 0 auto}
.presence-indicator.available{background:#22a26b}.presence-indicator.busy{background:#e89a37}.presence-indicator.away{background:#b5a351}
.supervision-activity{padding:9px;border-bottom:1px solid var(--line);display:grid;gap:4px;font-size:11px}
.supervision-activity small{color:var(--muted);font-size:10px}.supervision-activity button{justify-self:start}
@media(max-width:850px){.supervision-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.supervision-bottom{grid-template-columns:1fr}.presence-select-wrap{display:none}.supervision-section-head{display:block}.supervision-section-head p{max-width:100%}}
@media(max-width:850px){.presence-select-wrap{display:flex;font-size:0}.presence-select-wrap select{font-size:10px;padding:4px;max-width:94px}}

/* BITVI Connect v0.7 — gestão de contatos */
.contacts-toolbar{display:flex;flex-wrap:wrap;gap:9px;align-items:center}.contacts-toolbar .search-inline{flex:1;min-width:220px}
.contacts-footer{padding:12px 20px;display:flex;justify-content:space-between;align-items:center;color:var(--muted,#5e718b);font-size:13px}
.contact-origin{display:block;color:var(--muted,#6a7890);font-size:11px;margin-top:4px}
.contact-edit-form{max-height:min(62vh,600px);overflow:auto;overscroll-behavior:contain;padding-right:6px}
.contact-custom-fields{display:grid;gap:10px}.contact-identities,.contact-admin-section{border-top:1px solid var(--line,#e4e9f2);padding-top:14px;margin-top:10px}
.contact-identities>div{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0}.contact-admin-section{display:grid;gap:8px}
.contact-admin-row{display:flex;gap:8px;align-items:center;justify-content:space-between;margin:5px 0}.contact-admin-row span{flex:1}.row-input{display:flex;gap:8px}.row-input input{flex:1;min-width:0}
.merge-contact-tools{display:grid;gap:7px;margin-top:12px}.merge-contact-tools[hidden]{display:none}
.merge-contact-tools small{color:var(--muted,#5d6e81)}.tag-remove-btn{border:0;background:none;color:inherit;cursor:pointer;padding:1px 3px;font-weight:bold}
@media(max-width:820px){.contacts-toolbar .ghost-btn{flex:1}.contacts-toolbar .search-inline{flex-basis:100%}}

/* BITVI CRM — Etapa 8 */
.crm-topbar{align-items:center;gap:16px;justify-content:space-between;flex-wrap:wrap}
.crm-toolbar-start,.crm-toolbar-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}
.crm-toolbar-start label{font-size:10px;color:var(--muted);font-weight:650}
.crm-summary{display:flex;flex-wrap:wrap;gap:12px;margin:0 0 14px}
.crm-summary>div{border:1px solid var(--line);border-radius:12px;background:var(--surface);min-width:170px;padding:12px 15px;display:grid;gap:5px}
.crm-summary small{font-size:10px;color:var(--muted)}.crm-summary strong{font-size:16px}
.crm-footer{padding:14px 0;text-align:center}
.crm-card{display:grid;gap:6px;min-height:96px}.crm-card[draggable=false]{cursor:default;opacity:.85}
.crm-card-top{display:flex;justify-content:space-between;gap:7px}.crm-card-top>strong{font-size:11px}.crm-card-top span{font-size:10px;color:var(--muted)}
.crm-card .kanban-value{font-size:12px}.crm-drag-over{outline:2px dashed var(--primary);outline-offset:-3px;border-radius:10px}
.crm-modal{max-width:min(660px,94vw)}.crm-status-wrap{display:grid;gap:10px}
.crm-history{max-height:170px;overflow:auto;border-top:1px solid var(--line);margin-top:5px}.crm-history h4{font-size:11px}.crm-history div{padding:6px 3px;border-bottom:1px solid var(--line)}.crm-history small{color:var(--muted);font-size:9px}.crm-history p{margin:2px 0 0;font-size:10px}
.crm-management{display:grid;gap:12px;max-height:65vh;overflow:auto}.crm-management>label{display:grid;gap:4px;font-size:11px}.crm-management input{width:100%;border-radius:8px;border:1px solid var(--line);padding:10px;background:var(--surface);color:var(--text)}
.crm-management-buttons{display:flex;gap:8px;flex-wrap:wrap}.crm-management-buttons input{flex:1;min-width:150px}.crm-stages-list{display:grid;gap:6px}
.crm-stage-row{display:flex;align-items:center;gap:9px;padding:9px;background:var(--surface-2);border:1px solid var(--line);border-radius:9px}.crm-stage-row strong{flex:1;font-size:11px}.crm-stage-num{font-size:10px;color:var(--muted)}.crm-stage-buttons{display:flex;gap:3px;flex-wrap:wrap}
@media(max-width:760px){.crm-summary>div{flex:1;min-width:120px}.crm-stage-row{flex-wrap:wrap}.crm-stage-buttons{width:100%}.crm-toolbar-start{width:100%}}

/* BITVI Connect v0.7.2 — agenda e produtividade. Sem gradientes ou dependências externas. */
.productivity-page{max-width:1440px;margin:0 auto;display:flex;flex-direction:column;gap:15px}
.productivity-page .settings-card{margin:0}
.productivity-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.productivity-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:11px}
.prod-stat{border:1px solid var(--line);background:var(--surface);border-radius:12px;padding:15px 17px;display:grid;gap:8px;box-shadow:var(--shadow-sm)}
.prod-stat span{font-size:11px;color:var(--muted)}
.prod-stat strong{font-size:22px;font-weight:650;color:var(--text);font-variant-numeric:tabular-nums}
.productivity-toolbar{display:flex;gap:11px;flex-wrap:wrap;align-items:end;margin:14px 0}
.productivity-toolbar label{font-size:10px;color:var(--muted);display:grid;gap:6px;flex:1;min-width:140px}
.productivity-toolbar input,.productivity-toolbar select{padding:9px 10px;background:var(--surface);color:var(--text);border:1px solid var(--line);border-radius:8px;font-size:11px;max-width:100%;min-height:36px}
.productivity-calendar-card .calendar-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.calendar-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.calendar-view-switch{display:flex;gap:2px;background:var(--surface-2);padding:3px;border:1px solid var(--line);border-radius:9px;margin-right:8px}
.calendar-view-switch button{font-size:11px;color:var(--muted);border:0;background:transparent;padding:7px 11px;border-radius:6px;cursor:pointer}
.calendar-view-switch button.active{background:var(--surface);color:var(--text);font-weight:650;box-shadow:var(--shadow-sm)}
.schedule-calendar[hidden]{display:none}
.cal-day{position:relative;min-width:0}
.cal-day.outside{opacity:.43}
.cal-day-head{background:transparent;color:inherit;border:0;min-width:24px;text-align:left;padding:0;cursor:pointer}
.cal-day button.cal-event{border:0;text-align:left;cursor:pointer;width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cal-event.is-done{background:#eef2f6;color:#7a8696;text-decoration:line-through}
.cal-event.is-overdue{background:#fff0eb;color:#a94325}
.task-agenda-list{display:grid;gap:8px;margin-top:12px}
.prod-task,.prod-draft{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;border:1px solid var(--line);border-radius:10px;padding:13px;background:var(--surface)}
.prod-task{display:block;padding:15px}
.prod-task:hover,.prod-draft:hover{border-color:var(--line-strong)}
.prod-task.is-done{opacity:.76}
.prod-task-meta,.prod-task-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.prod-task-title{display:block;border:0;background:transparent;color:var(--text);padding:0;margin:7px 0 6px;font-size:13px;font-weight:650;text-align:left;cursor:pointer}
.prod-task-title:hover{text-decoration:underline}
.prod-type,.prod-priority,.prod-overdue{display:inline-flex;align-items:center;border-radius:999px;padding:4px 7px;font-size:9px;font-weight:650;background:var(--surface-2);color:var(--muted)}
.prod-type{background:var(--blue-weak);color:var(--blue)}
.prod-priority.high,.prod-overdue{background:#ffe9e2;color:#a94023}
.prod-priority.low{background:#e8f5eb;color:#167345}
.prod-task-info,.prod-draft small{display:block;color:var(--muted);font-size:10px;line-height:1.6}
.prod-task p,.prod-draft p{color:var(--muted);margin:9px 0;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere}
.prod-task-actions{margin-top:10px}
.prod-draft>div:first-child{flex:1;min-width:180px}
.prod-draft strong{font-size:12px}
.prod-draft p{margin:6px 0 0;max-height:90px;overflow:hidden}
.prod-draft .prod-task-actions{margin:0}
.section-heading h3{font-size:14px;margin:0 0 4px}
.section-heading p{font-size:11px;color:var(--muted);margin:0}
.productivity-form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.productivity-form-row label{min-width:0}
#taskModal{width:min(620px,calc(100vw - 26px))}
#replyEditorModal{width:min(560px,calc(100vw - 26px))}
#taskModal .form-grid input,#taskModal .form-grid select,#taskModal .form-grid textarea,
#replyEditorModal .form-grid input,#replyEditorModal .form-grid textarea{width:100%;min-width:0}
#taskAgendaList .empty-list,#personalDraftsList .empty-list{padding:20px;text-align:center;color:var(--muted);font-size:11px}
.quick-reply-card .prod-type{margin-bottom:8px}
.quick-replies-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}
.quick-reply-footer .ghost-btn{font-size:10px}
[data-theme="dark"] .cal-event.is-overdue,[data-theme="dark"] .prod-priority.high,[data-theme="dark"] .prod-overdue{background:#4f271f;color:#ffbdad}
[data-theme="dark"] .cal-event.is-done{background:#283343;color:#a2aab6}
[data-theme="dark"] .prod-priority.low{background:#193b2c;color:#9fe1b7}
@media(max-width:850px){.productivity-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.schedule-calendar .cal-day{min-height:72px;padding:5px 3px}.cal-event{font-size:8px}}
@media(max-width:560px){.productivity-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.productivity-toolbar label{min-width:calc(50% - 6px)}.productivity-form-row{grid-template-columns:1fr}.cal-weekday{padding:7px 1px;font-size:9px}.schedule-calendar .cal-day{min-height:60px;padding:5px 2px}.cal-event{font-size:8px;padding:3px}.prod-task{padding:11px}.calendar-view-switch{margin-right:0}}

/* v0.7.3: filas de trabalho. As guias refletem o backend e não coleções locais. */
.workflow-tabs{display:grid;grid-template-columns:0.9fr 1.45fr 0.9fr;gap:5px;padding:12px 12px 4px;}
.workflow-tab{min-width:0;border:1px solid var(--line);border-radius:9px;padding:10px 4px;display:flex;align-items:center;justify-content:center;gap:4px;background:var(--surface);color:var(--muted);font-size:11px;font-weight:600;cursor:pointer;white-space:nowrap;}
.workflow-tab:hover{background:var(--surface-2);}
.workflow-tab.active{background:var(--surface-3);border-color:var(--blue);color:var(--text);box-shadow:inset 0 2px var(--blue);}
.workflow-tab span{display:inline-flex;align-items:center;justify-content:center;min-width:18px;border-radius:999px;background:var(--surface-3);padding:2px 4px;font-size:10px;}
.workflow-tab.active span{background:var(--surface);}
.workflow-tab:focus-visible{outline:2px solid var(--blue);outline-offset:2px;}
.workflow-hint{padding:3px 14px 0;font-size:10px;line-height:1.45;color:var(--muted);min-height:31px;}
.quick-tabs{padding:5px 12px 8px;border-bottom:1px solid var(--line);}
.filter-drawer label[hidden]{display:none!important;}
@media(max-width:360px){.workflow-tabs{grid-template-columns:1fr 1.38fr 0.9fr;gap:3px;padding-inline:7px}.workflow-tab{font-size:10px;padding:9px 2px}.workflow-hint{padding-inline:9px}}

.other-workflow-tabs{display:flex;gap:5px;overflow:auto;padding:3px 12px 7px;scrollbar-width:none;}
.other-workflow-tabs[hidden]{display:none!important;}
.other-workflow-tabs button{border:1px solid var(--line);padding:5px 7px;font-size:10px;background:var(--surface);color:var(--muted);border-radius:7px;white-space:nowrap;cursor:pointer;}
.other-workflow-tabs button.active{background:var(--surface-3);color:var(--text);border-color:var(--blue);font-weight:600;}
.other-workflow-tabs button:focus-visible{outline:2px solid var(--blue);}